Property Management Program

The right choice to keep the quality of your investment

Alamo Homes Group was established in 1999 with Alamo Vacation Homes, a company specializing in vacation home rentals and property management in Orlando Florida, near Walt Disney World, Universal Studios and Sea World. Today, we offer property management, real estate, mortgage and financing services. Our top-quality service, demonstrated by our superb administration, multi-lingual, support staff and professionalism, provides you with the choice to get it all-in- one and be worry- free about your investment With Lasting focus on quality service .

With our corporate office in Orlando, Florida, USA, regional management offices and destinations in Costa Rica and South Italy, associate offices in Mexico, Spain, Venezuela, United Kingdom, Ecuador and Puerto Rico, we offer you variety and presentation in the most dynamic markets. Our combined experience of more than 25 years in the Management for vacation rental properties system, travel and real estate industry, gives us the understanding and knowledge you can trust to provide the best choices for you. In Central Florida and the beautiful country of Costa Rica, we specialize in vacation home rentals, residential home rentals, investment properties, residential, commercial and land acquisition real estate and mortgage financing processing for the past 7 years.

Vision Statement

To exceed the expectations of our homeowner’s and guests and be recognized as a leading company in the vacation rental industry by providing the best communication efforts, a professional work ethic and excellent quality of service.

Description of Services

Management Services

1. Provide each homeowner with exclusive access through a designated web page 24/7
2. All information regarding the property will be available online (under construction)
3. Contractor administration and supervision
4. Condominium insurance supervision
5. Warranty company administration of construction, appliances and furniture
6. On site owner guest services
7. World-wide reservation system
8. Utility set-up or transfer

Sales & Marketing

1. AVH Web site
2. International and domestic travel shows
3. Tour and travel industry advertising
4. Brochures and printed promotional material
5. Newspaper, magazines and billboard advertising
6. Owner direct marketing and referrals
7. Travel agents, wholesalers, Alamo offices, GSA’s and tour operators
8. Customer data base
9. Corporate relocation

Accounting Services

We keep all transactions of your vacation rental property updated for your review. We provide you with
the most knowledgeable team to receive, register, pay and file all the bills from your property. Monthly
accounting services include:

1. Accounts payable (we pay your bills)
2. Accounts receivable (rental income)
3. Banking (deposits to your personal bank)
4. Sales tax collection and preparation
5. Detailed monthly and summarized yearly statements
6. Supporting documentation
7. Notarization agreements
8. Licensing registration

Privately Owner Property Management

1. Contract for administration, rental program or both – individually
2. Guarantee a total and permanent internal maintenance of each property
3. Immediate access of property to our rental pool network and properties Web page
4. Personal in-house guest services at the resort 24/7 (with a minimum of 20 properties in inventory)
5. In-house cleaning and maintenance staff available at the resort
6. 24/7 on call emergency assistance

Maintenance & Cleaning Services

We focus on preventing any future events from impacting your investment by maintaining your property professionally served and clean. We constantly check the units’ inventory and performance to avoid last minute repairs or replacement of missing items.

Services include:

1. 24-hour emergency service remittance
2. Inventory check list
3. Air conditioning filter changes & check up
4. Supervision of lawn care service
5. Pest control services
6. Housekeeping inspection and weekly cleaning services
7. Fire hazards inspections
8. Property inspection (construction/furniture)

Guest Services (owners and guests included)

1. In –house guest service
2. Tours
3. Car rentals
4. Airport assistance
5. Other specialized services